Policies

Privacy Policy

New Earth Wellness is committed to protecting the privacy of personal information. We understand the importance of information about you and your health. This privacy policy sets out how we use and protect any information you might provide when you visit and use our website or place an online order. If we ask you to provide certain personal information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. Please check it from time to time to ensure you are aware of any changes.

  • The statements made or services provided through this website or by the Company are not intended to diagnose, treat, cure or prevent any disease. Testimonials regarding the technology are voluntarily given and do not represent the opinions of the Company. The services provided by the Company are not intended to be a substitute for professional medical advice, diagnosis, or treatment.

  • Please call your insurance provider to receive confirmation of psychotherapy or social work services. We ask that you please contact the office to set up your appointment.

  • Cancellation policy for New Earth Wellness practitioners for traditional psychotherapy and social work sessions is 48 hours notice. If you cancel within less than the 48 hour time period we will have to charge for the full amount of the missed session. To reduce cancellations and no-show appointments we ask that your outstanding session be paid before booking your next appointment.

 

Your Personal Information

  • • First and last name

    • Date of birth

    • Contact information including email address and phone number

    • Personal information relating to physical and mental health conditions/concerns/issues

    • Personal and family health history

    • Other information relevant to understanding your needs

  • • To better understand your needs so we can provide you with the best experience during your session

    • To improve the quality of our products, services and website

    • To email promotional information about new products, special offers or other information we think you may find helpful as well as updates to our website

    Your information is never shared with other organizations or third parties by New Earth Wellness

Rights and Responsibilities

  • • Receive humane care and treatment, with respect and consideration

    • Privacy and confidentiality when seeking or receiving care except for life-threatening situations or conditions

    • Confidentiality of your health records

    • Receive accurate information concerning treatment and risks

    • Ask about reasonable alternatives to care at New Earth Wellness or outside facilities

    • Participate actively in decisions regarding one’s healthcare and treatment

    • Accessible information regarding the scope and availability of services

    • Be informed about any legal reporting requirements regarding any aspect of screening or treatment

    • A copy of your medical record upon request and written authorization

    • File a complaint with the College of Social Workers and Social Service Workers or College of Audiologists and Speech-Language Pathologists of Ontario, where applicable, with any concerns related to the privacy, confidentiality or security of your medical record

    • A copy of any fees and charges related to your visit 

  • • Provide complete information about one’s illness/problem, to enable proper evaluation and treatment

    • Ask questions to ensure an understanding of the condition or problem

    • Show respect to health personnel and other patients

    • Reschedule/cancel an appointment

    • Pay bills or file health claims in a timely manner

    • Inform the practitioner(s) if one’s condition worsens or an unexpected reaction occurs

    • Provide requests for permission to release health records in writing to New Earth Wellness

Cancellation & Refund Policy Of Harmonic Egg Sessions

We offer cancellations on purchases made for the services offered on our website up to 24 hours before the scheduled appointment for Harmonic Egg Sessions. If you should need to cancel or reschedule, you must provide at least 24 hours notice. If you reschedule with less than 24 hours notice or should you miss your appointment, it will be considered a “no show/late cancellation” and may result in a late fee or full payment of the missed appointment. **Please note: The cancellation policy is different for social work/psychotherapy sessions. A minimum of 48 hours notice is required. See “Health insurance / Social Work Cancellation Policy” above.

  • 1st “no show/late cancellation” - Verbal warning and consent of policy reviewed at our next appointment;

    2nd “no show/late cancellation” - will result in 50% of the service missed to be paid in full;

    3rd “no show/late cancellation” - full payment of service price and termination of client privileges to book services beyond 24 hours in advance. Thank you for your understanding and respect in this matter.

    Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you may be subject to a cancellation fee for the full amount of the session.

  • You can cancel or reschedule an appointment by emailing us at info@newearthwellness.ca, texting or calling our office at 226-347-2344.

  • We reserve the right to cancel your purchase for any reason, in our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will let you know immediately if we plan on cancelling your purchase. We will issue you a refund of the full purchase price that you paid if we cancel your purchase.

  • No refunds will be given on any services or products sold, rendered or provided, including Harmonic Egg sessions. Refunds on packages and memberships will be evaluated on a case by case basis and no refunds will be issued on packages or memberships after the first session of the package or membership is used.

 

Subscriptions & Memberships

This website features products or services that are offered via a subscription/membership model. A subscription/membership model requires regular payments to receive a product or service. The initial term of the subscription is 12 months. If membership is purchased, members must use their visit within each month and cannot carry a missed monthly visit over to another month.

  • We want to reward YOU for making a monthly commitment to your health and wellness by showing you a little extra "member love". When you sign up for a membership you get these great perks:

    • 1 Free Canister of Superieur Electrolytes upon sign up for membership ($45 value)*

    • 5% off product purchases in store.

    • Option to purchase a Harmonic Egg Gift Certificate for 50% off the regular individual session price. Can be purchased once each month.

    • $10 off Additional Session price if a current promo is less than your discounted membership rate.

      *Membership perks don’t apply to student or senior memberships

  • YOU MUST MAKE A MINIMUM PURCHASE TO QUALIFY FOR THE SUBSCRIPTION/MEMBERSHIP. THE MINIMUM PURCHASE REQUIRED IS AS FOLLOWS: 12-MONTH SUBSCRIPTION/MEMBERSHIP.

  • WE DO NOT OFFER THE OPTION TO REVOKE YOUR SUBSCRIPTION/MEMBERSHIP SHORTLY AFTER MAKING YOUR PURCHASE

  • A member in good standing is a member whose monthly membership payment is processed without interruption each month for a period of 12 months. Only members in good standing are eligible for any ongoing membership perks.

Communicable Diseases Policy

At New Earth Wellness, the health and safety of our clients, staff, and community is our priority. To help prevent the spread of communicable illnesses such as colds, flu, and COVID-19, we ask that you follow these guidelines:

Please stay home and contact us to reschedule your appointment if you are experiencing:

  • Fever, cough, sore throat, or other symptoms of illness

  • Known exposure to a contagious illness and are within the recommended isolation period

  • A recent positive test for a communicable disease

Our staff follow the same guidelines and will reschedule sessions if they are unwell.

We maintain a clean and hygienic environment by:

  • Regularly disinfecting high-touch surfaces

  • Providing hand sanitizer for client and staff use

  • Following current public health recommendations for our sector

Thank you for helping us maintain a safe and healthy space for everyone. If you have any questions about this policy or need assistance with rescheduling, please contact us at (226)347-2344.

Additional Policies

  • • This website collects personal data to power our site analytics, including:

    • Information about your browser, network, and device

    • Web pages you visited prior to coming to this website

    • Your IP address

    • This information may also include details about your use of this website, including:

    • Clicks

    • Internal links

    • Pages visited

    • Scrolling

    • Searches

    • Timestamps

    • We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

  • This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

    These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

    These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

  • When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

    • Billing and shipping address

    • Details relating to your purchase (for example, your shirt size)

    • Email address

    • Name

    • Phone number

    We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

    When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

    • Name

    • Email address

    • Phone number

    • Details relating to your appointment (for example, who referred you)

    • Files you uploaded

    We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us.

    As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

  • When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with [storage methods(s)] for storage and with Zapier for data porting.

    We share this information with Squarespace, our website hosting provider so that they can provide exclusive member area hosting services to us.

    As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

  • This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

    • Information about your browser, network and device

    • Web pages you visited prior to coming to this website

    • Web pages you view while on this website

    • Your IP address

    • Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

  • You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

    • You enter your email address at checkout, or are logged into your customer account.

    • You add a product which is in stock to your shopping cart.

    • You close your browser or leave this website without completing your purchase.

    • You can unsubscribe from these messages at the bottom of the email.

    • The email will link back to this website, where you can pick up where you left off and complete your purchase.

  • We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

    We may email you with messages about your order or account activity. For example, we may email you to tell you that:

    • You’ve created a customer account

    • Your customer account password has been reset or updated

    • You’ve made a purchase

    • Your order has shipped

    It’s not possible to unsubscribe from these messages.

    We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

  • We collect your data with your express, written consent only and in accordance with the standards of the field. We will only send the data for analysis according to your referring doctor’s orders or if we receive express, written consent to disclose as per the ethics and standards of practice of the OCSWSSW and in accordance with the Personal Health Information Protection Act, 2004, c. 3, Sch. A (PHIPA). Please also see our forms accessible to you: Policies and Procedures, Client Rights and Responsibilities, Consent to Services, Liability Waiver etc.